Collections Specialist B2C Virtual Open House

Recover High-Value Fintech Accounts Through Strategic B2C Collections

Performance-driven collections professionals with strong B2C recovery expertise can accelerate their careers in a Canadian fintech environment built on speed, innovation, and customer trust. The Collections Specialist B2C role supports high-impact financial recovery operations across delinquent commercial and lending portfolios while strengthening long-term client relationships through strategic negotiation, compliance, and customer-focused resolutions.

Event Details

• July 10, 15, 16, and 21
• 8:00 AM – 2:00 PM
• Join via Zoom
• Click “Apply” and upload your CV

Before Joining:

• Download Zoom or click the meeting link on July 10, 15, 16, or 21: Join
• 🖥️ Zoom Meeting ID: 811 0003 5512
• 🔐 Passcode: 755627

Update your Zoom display name to:

Last Name, First Name (Initials only)

(e.g., Dela Cruz, Juan to Dela Cruz, J.)

Snapshot

• Employment Type: Full-time
• Shift: Night shift, consecutive off
• Work Setup: Permanent work from home
• Salary: PHP 45,000 + PHP20,000 monthly incentives

Qualifications

• 3–5 years of B2C collections, debt recovery, or financial recovery experience within BPO or outsourcing environments
• Proven experience handling 90+ day delinquent accounts, overdue commercial portfolios, or high-risk lending accounts
• Strong background in fintech, lending, consumer finance, or financial services collections operations
• At least 1 year of permanent remote work experience with reliable internet and equipment setup
• Stable employment history with no more than a 3-month recent employment gap
• Excellent English communication skills across phone, email, and chat support channels
• Strong negotiation, objection handling, conflict resolution, and repayment arrangement skills
• Experience managing escalations, settlements, and recovery processes in high-volume environments
• Exposure to underwriting, payroll verification, lending assessments, or financial statement reviews is an advantage
• Proficiency in CRM systems, collections platforms, and call center technologies
• Strong multitasking, analytical thinking, customer judgment, and attention to detail

Responsibilities

• Manage delinquent accounts through strategic outbound and inbound communications
• Diagnose root causes of non-payment and structure viable repayment solutions
• Negotiate payment plans or full settlements aligned with business objectives
• Maintain accurate and compliant documentation within CRM systems
• Educate customers on repayment options and financial implications
• Resolve payment-related inquiries independently and efficiently
• Prioritize and organize follow-ups to maximize recovery outcomes
• Ensure adherence to regulatory and internal compliance standards
• Meet and exceed performance metrics tied to recovery and service quality
• Contribute to customer experience through professional and solutions-driven interactions

Benefits

• PHP20,000 incentives
• Competitive salary package
• Night differential pay to maximize earnings
• Permanent work-from-home arrangement
• HMO coverage with free dependent upon regularization
• Prime office location access (Makati & Ortigas hubs)
• Fully customized Emapta laptop with peripherals
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines, where high-performing professionals build long-term global careers with leading international companies. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and a finalist in the 2026 Inspiring Workplaces Awards Asia, Emapta delivers a workplace defined by stability, growth, and purpose. Here, your career moves forward with meaningful opportunities, world-class support, and a culture built for excellence.

Apply now and be part of the #EmaptaEra.